Terms of Service

Kloudgentic B.V. ("KloudGentic", "we", "us") provides AI Product Studio services and IT consulting services including AI consulting, project management, team augmentation, and SRE services. These Terms govern your use of our website (kloudgentic.com) and engagement with our services.

By accessing our website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

Services begin upon a signed agreement between you and Kloudgentic B.V. The scope, deliverables, timeline, and engagement model will be defined in the service agreement specific to your project. We offer several engagement models: Blueprint assessments, Blueprint with Expert Review, Build Together partnerships, Growth Retainers, and IT consulting arrangements. The specific terms of your engagement will be outlined in your service agreement.

All services are invoiced according to the terms specified in your service agreement. Unless otherwise agreed: - Invoices are payable within 30 days of the invoice date (net 30). - All prices are quoted in Euros (EUR) and exclude VAT unless stated otherwise. - Late payments may incur interest at the statutory rate under Dutch law. - For retainer engagements, payment is due at the beginning of each billing period.

Client IP: You retain full ownership of all intellectual property you provide to us, including your ideas, designs, code, and business data. Deliverables: All work product created specifically for your project is owned by you upon full payment. This includes custom code, designs, strategies, and documentation produced during the engagement. Our methodology: KloudGentic retains ownership of its proprietary methodologies, frameworks, tools, and general knowledge that are not specific to your project. This includes our pipeline processes, assessment templates, and internal tooling.

We take confidentiality seriously. All information shared during an engagement is treated as confidential. For our full confidentiality commitment, see our Confidentiality page at /confidentiality. You may request a formal Non-Disclosure Agreement at any time.

To the maximum extent permitted by Dutch law: - Our total liability for any claim arising from our services is limited to the fees paid by you for the specific service giving rise to the claim. - We are not liable for indirect, incidental, special, consequential, or punitive damages. - We are not liable for any loss of data, revenue, or business opportunities arising from your use of our services or website. - We provide our website "as is" without warranties of any kind. These limitations do not apply to liability that cannot be excluded under Dutch law, including liability for gross negligence or willful misconduct.

Either party may terminate an engagement with 30 days written notice, unless otherwise specified in the service agreement. Upon termination: - All outstanding invoices become immediately payable. - We will deliver any completed or in-progress work product. - All your materials, data, and credentials will be returned or deleted within 30 days. - Confidentiality obligations survive termination.

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms or our services shall be submitted to the competent court in Hilversum, Netherlands.

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated terms.

For questions about these Terms of Service, contact us at: Kloudgentic B.V. Hilversum, Netherlands Email: info@kloudgentic.com